FAQs

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What payment methods do you accept?

At checkout you can pay by debit or credit card.  We use PayPal to process these transactions and no card details are passed to us, these are all handled by PayPal.

We also accept Clearpay, Klarna and if you are paying in person at one of our stalls (usually located at craft fairs) we accept card payments via PayPal Here.

Can I return an item?

For criteria on what can and can’t be returned, please see our Refund & Returns Policy.

What are my shipping options?

We dispatch most items via Royal Mail.  You will have the option of 1st or 2nd Class.

Type Length Width Thickness Weight (up to)
Large Letter 35.5cm 25cm 2.5cm 750g
Small Parcels 45cm 35cm 16cm 2kg

We also use Hermes for larger orders and can sometimes split the orders into multiple parcels to keep postage prices lower.

How do I contact you?

You can contact us via the contact form on our website, or drop us an email at [email protected]